Your Samsung work phone may no longer work if it’s managed by Microsoft
Microsoft Intune issue results in “non-compliant” Samsung devices
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Users of someSamsung Galaxy smartphoneshave been warned that a flaw in their device administration software could see their devices listed as unsuitable for work.
A flaw inMicrosoft Intune, a cloud-based platform designed to help admins managebusiness smartphoneswithin an enterprise, has been marking someSamsungGalaxy devices as “non-compliant”.
Reports from multiple users have claimed that this change has left their devices unable to access corporate networks as theMDMplatform locks them out.
Microsoft Intune issue
The issue appears to begin after an automatic restart or after a managed update is applied, and affects devices running Android 9 and later.
Samsung Galaxy devices with Android device administrator (DA) management or Android Enterprise personally-owned work profiles appear to be the most affected, but fully managed Samsung devices on Android Enterprise have also been hit.
In ablog post,Microsoftsaid it was “aware of an issue” which could potentially affect access to corporate resources, “depending on the Conditional Access policies set by the IT administrator.”
“We are working to resolve this issue with Samsung, but in the meantime, we wanted to give you more information and workaround instructions to help you bring devices back into compliance,” the company added.
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Microsoft says that in order to fix the issue, Android device administrator (DA) management or Android Enterprise personally-owned users need to unlock the phone, launch the Company Portal, and trigger a device sync. Once the sync is completed, the device should show as compliant in Intune and access to corporate resources should be restored.
For Android Enterprise devices, users need to unlock the phone, open the Device Policy Controller app, and trigger a sync. Once the sync is completed, the device should show as compliant in Intune and access to corporate resources should be restored.
Microsoft says it is working with Samsung on a complete fix, and will update users when ready - although the initial reports are now several days old.
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Mike Moore is Deputy Editor at TechRadar Pro. He has worked as a B2B and B2C tech journalist for nearly a decade, including at one of the UK’s leading national newspapers and fellow Future title ITProPortal, and when he’s not keeping track of all the latest enterprise and workplace trends, can most likely be found watching, following or taking part in some kind of sport.
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