The Apple iPhone 13 has yet another big problem
Face ID could stop working if you get a third-party screen fix
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The newiPhone 13is having some issues. None of them are product-breaking, or as explosive as the combustible handsets we were seeing fromSamsungbut a few years ago. But the latest is one thatAppleappears to have intentionally introduced, which makes it possibly the hardest to swallow so far.
It seems like Face ID could stop working for your handset if you get a screen replacement from a third-party supplier – essentially, anyone other than Apple.YouTubechannelPhone Repair Gurufound that swapping out the iPhone 13’s screen – even with an identical display – rendered Face ID unusable.
Face ID, which allows users to unlock phones through face recognition alone, is a highly useful feature, especially for those prone to forgetting their passcodes. But Apple has a long history of hostility towards third-party fixers, preferring customers to go to Apple directly instead.
It’s a tussle that’s at the heart of ‘right to repair’ movements across the globe, with manufacturers wanting to keep control over who does what to their devices – especially if an easy third-party fix stops someone from buying a new model – andboth the EUandUS governmentlooking for ways to put more power in the hands of consumers.
You can see the full video from Phone Repair Guru below. Perhaps the worst part is that Face ID was still unusable after inserting the original displays back in their respective handsets – suggesting that the damage can’t be undone.
A slap in the face (ID)
Anti-consumer measures like these aren’t surprising, but they’re still disappointing – especially when considered alongside other launch issues for the iPhone 13 range.
We’ve already reported onan issue with 120Hz refresh rates on the new handsets, as well asApple Watch users having trouble unlocking their new iPhones– in both cases, unintentional bugs that will no doubt be fixed in a firmware update down the line.
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But for anyone who wants the option of fixing their own iPhone, given the ease of dropping and cracking any smartphone’s screen, the move is a slap in the face. It’s a pointless restriction designed only to limit customers' options, and prevent money entering the hands of third parties rather than Apple itself.
We see the same philosophy in the complex sealing of handsets like the iPhone 12, which requires proprietary tools to reset serial numbers of replaced parts – and simply won’t turn on again without them.
Back in May, the FTC went so far as to blast Apple with areportthat condemned its repair restrictions as anti-competitive, like limiting access to service manuals and requiring unannounced inspections of those third-party shops (via9to5Mac).
Even hardware design was criticized, like tying components to logic boards and making battery replacement so tough and cost-inefficient to encourage going through Apple’s channels, if not simply buying a new device – adding to mountains of e-waste every year from discarded gadgets,whatever noise Apple makes about its green initiatives.
Henry is a freelance technology journalist, and former News & Features Editor for TechRadar, where he specialized in home entertainment gadgets such as TVs, projectors, soundbars, and smart speakers. Other bylines include Edge, T3, iMore, GamesRadar, NBC News, Healthline, and The Times.
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